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International Shipping Policy

International Buyers please be aware that  when you choose USPS First Class shipping service, USPS does not take responsibility for delivery to final destination and provides visibility of tracking up to the point it reaches the destination country. As such, we cannot provide any refunds on undelivered packages. Packages shipped using courier services such as UPS, Fed ex do provide guaranteed door delivery.

For International Returns: Please note that for International returns, any additional charges incurred in returning or exchanging the products such as customs charges paid by us and or additional postage will also be deducted. There are no refunds on undelivered packages using USPS shipping services. 

We request you to get in touch with us first by sending us an email at, if you have a return or an exchange and discuss your best options. Returns will need to be approved by us before you mail them back to us at: Osprey Pens, Attn: Fulfillment Team, 1221 Delmas Avenue San Jose, CA - 95125.

USPS has temporarily suspended shipping to Australia. Please write to us for alternate options at